The AI Ikigai: Chapter 6: Human-Powered AI — Lessons from a Telco That Beat the GenAI Wave
Before GenAI had its name, and long before chatbots became boardroom must-haves, I was working on something far less glamorous — and far more foundational. At Visible, Verizon’s digital-only telco brand, we didn’t have the luxury of massive customer support centers or armies of agents. We had a bold promise to keep: run a scalable, […]